TERMS AND CONDITIONS

Below are the terms and conditions that apply for the purchase of your tickets with Grupo Senda. In your printed ticket you can find more information about the type of services and restrictions or in the policy section on our website.

TICKETS PURCHASED THROUGH THE INTERNET
For purchases made with a credit card (Visa, MasterCard and American Express), it is necessary to go to the ticket office before the date and time of the trip by presenting your confirmation number, credit card with which you made the payment and an identification to obtain your tickets.
If you are not the owner of the card, you must present a photocopy of it.
For purchases made with credit cards through Pago Móvil Banorte or PayPal, an electronic ticket will be displayed on the screen, which must be printed to board the bus directly. This impression must be clear and legible to be able to address, as well as present an official identification.

RESERVATIONS
Reservations are not valid to travel. To obtain your ticket, it is necessary to pay the total amount at the ticket office or point of sale of Grupo Senda, at least 6 hours before leaving the bus, otherwise your reservation will be canceled.

CHANGE OF TICKETS
The changes apply only for the date and time of your tickets, in no case can change origin, destination or passenger.
To change the time of your tickets purchased online, you must go to Grupo Senda ticket offices at least one hour before your departure to exchange your ticket and request the change, you can make your reservation in Call Center by phone : 01-800-890-9090 The reservation applies only in low season.
Change charges may apply according to current rates.

LUGGAGE
Passengers are allowed to carry 2 medium suitcases equivalent to 25 kg. each or 1 suitcase that does not exceed 50 kg. Additional charges may apply depending on the origin and excess of Baggage.

BOARDING
For domestic trips you must present to board an hour before the departure time indicated on the ticket. For international trips, the time must be two hours before.

FARES
The fare shown on the ticket is only valid for the time, date, type of service and selected trip. Prices may vary depending on the different periods of the year.

• - Children between 0 years and up to 6 years and 11 months, do not pay a ticket and travel in the arms of an adult.
• - Children between 7 years and up to 12 years and 11 months pay 50% of the ticket and a seat number is assigned.
• - Seniors 13 and older pay a full rate and a seat number is assigned.

DISCOUNTS
Discounted tickets through the website are available only for reservation, so it is necessary to pay the total ticket at any Grupo Senda ticket office at least 6 hours before departure, applying the requirements mentioned by each type of discount:

Students.- Applies the 50% discount only in the holiday season stipulated by the Official Gazette of the Federation to institutions incorporated to the SEP. Subject to availability of 8 seats per bus.
It is an indispensable requirement to present an original valid credential with a photograph and stamps of the SEP, without erasures or amendments.

Teacher.- Applies the 25% discount subject to availability of up to 2 seats per bus.
It is a prerequisite to present an original valid credential with a photo that proves it.

Senectud/PCD.- 50% discount applies Seniors must present their valid INAPAM ID at the time of boarding so that the discount is valid. PCD submit the documentation proving your condition.
It is essential to present the "INAPAM" credential.

In case of not presenting the credential with the aforementioned requirements that prove the discount, it will be necessary to pay the difference of the fare of the ticket.
Discounted tickets are non-transferable and with no option to change, so the ticket must be issued to the name of the person as it appears on the credential and must travel in time and form, since once the bus has departed, the ticket will lose its validity.
You will be asked when you redeem your ticket at the box office and when boarding. Otherwise you will be asked for the remaining payment for the amount of your ticket.

GENERAL
Grupo Senda bus tickets as well as additional services are non-transferable, refundable or cancelable at any time.
Grupo Senda and its brands will not be responsible for delays or cancellation of trips due to natural disasters, road problems, closures or other conditions beyond the reach of Grupo Senda.
Grupo Senda is not responsible for loss or theft of bus tickets. In this case, we recommend to report it immediately to our Call Center (01-800-890-9090) to cancel it and see a possible solution.