TRAVEL POLICIES

By official provision of the Federal Government, it will be necessary to present, as of June 17, 2019, an official identification with photograph and valid at the time of your purchase, boarding and during your transportation journey in all of Grupo Senda's buses.

If you are a Mexican citizen , the official documents that you can present are:

• - Credential of the National Electoral Institute (INE).
• - Passport.
• - Military card.
• - Professional license.
• - INAPAM Credential.
• - Driver's license.
• - Original school identification with photograph (in case of minor).

If you are a foreign citizen , the official documents that you can present are:

• - Passport.
• - Original current migratory document that corresponds to your country of origin, issued by the competent authority.

If you buy your tickets at our ticket offices or points of sale:
Present your original official identification with photograph and valid at the time of purchasing your tickets and when boarding any of the buses of Grupo Senda.

If you buy your tickets through our website or Customer Service number (Call Center):
Provide your details as they appear on your original and current official identification at the time of purchase, otherwise it will not be valid.
If you pick up your ticket at the ticket office you must present your original official identification with a photograph to our service agent in order to receive the ticket. Finally, you must present your ticket or electronic ticket along with your official identification at the time of boarding.